Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love Zeus products!! They’re so reliable and make beards and mustaches look healthy! Definitely love the scent! My husband’s mustache is usually bothersome, but with this, he can have it styled and out of the way!
Was just looking for a product to manage my mustache, since I’m growing it out. This smells great! & It does like it says. Manages the wildness.
Great smell and not too stiff. Just the right amount of hold
I surprised my dad with this. He works outside all day so the sun, the grit of the dirt, sweat and everything can kind of get his stache looking homely. He’s not a big scent guy but he liked the lime scent this wax has. I didn’t think he’d use it every day but I was happy to hear he tries it sometimes on days when he’s meeting a lady friend.
I’ve used Zeus products for some time and although I’ve switched all my other products to Cremo, I still use this wax daily. My beard doesn’t like to stay in the shape I style it in & this wax makes it stay. I use it for my mustache, even though it’s short, and also for my beard. Doesn’t take much and the smell is fantastic! Very clean and refreshing scent. Highly recommend this to anyone.
In my efforts to expand my beard grooming kit I have started branching out to items that I normally may not buy. This beard wax is a good example of that. The products I typically put on my facial hair are usually just an attempt to keep it moisturized. I was unsure how I would like this wax as control has never really been much of an issue. My first attempt was a little rough as the wax was so hard that I could not get enough of the product on my fingers to feel like I was even putting any on. I quickly found the best way was to rub my fingers in a circular motion and the wax would warm slightly and then it was much easier to apply. It was very easy to work the wax into my beard, and my wife loves the smell of all these Zeus products. I have been trying out many different products from this same brand as I have found their products to be high quality and also I appreciate the USA labeling. This is just another in the line of some fantastic products that do what the say and smell great in the process.