Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is exactly what I have been looking for. Just the right amount of hold, nice fragrance, and keeps my beard soft.
The Verbena Lime Beard Balm helps my beard lay down instead of sticking out all over the place. I like the Verbena Lime scent and I hope more products with that scent are released.
I really couldn’t ask for more in a product and Zeus has gained a loyal follower. I have a couple of their beard combs as well, and I am super pleased with the quality of everything I have received from them.
Perfect amount of hold, not greasy, smells RAD, natural ingredients and shapes my beard really well.
This is a great beard product. Great hold and styling. The smell is best! Very much enjoy this in my breaded goatee. Great for hair follicles too.
I bought this beard balm and it arrived promptly on time and I was very happy with the professional appearance. I have purchased other beard balm and conditioning products and think this one is superior. The smell was inconspicuous and pleasant. It keeps his rather coarse beard looking soft and manageable and tames any unruly hairs. I am very happy with this product and would order it again.
I bought this product with their sandalwood scented beard oil. Both products have been incredible! I love the scent, as does my girlfriend, and I will definitely be buying more of their products in the future. The only issue I had, and this has nothing to do with Zeus themselves, but the beard balm tin as well as the collectible tin the beard oil can in were dented in shipping. It doesn’t affect the quality of the product at all, so I’m not worried about it. I would definitely recommend it to anyone who has a beard they want to take care of.
Before I started using this balm I had a strange “waviness” in one area of my beard as well as a problem with the hairs at the “chinline” sticking out rather than laying flat and smooth. I’ve never let my beard grow in as much as I have during this shelter-in-place so wanted to take a more serious approach to caring for and grooming it. After much research decided I’d give Zeus a try and couldn’t be happier with the products and results. I purchased one of their kits and plan to leave a glowing review for it as well.