Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This was first purchase from Zeus, and it is a great beard oil. The oil is well balanced and smells great. There is a distinct smell of maple that is subtle, but there. Overall a great product!
Not my favorite scent but it is pleasant with just a subtle hint of maple. Sandler wood is still my favorite.
This is great just like the Baum. Smell is nice! Keeps goatee hydrated and alive. Just wish price was a little lower. But I’m a fan.
Definitely great smelling beard oil. I got the spiced maple and loved it. It’s a light oil that does what beard oil usually does, but I did find myself needing a bit more than I would use with most other oils. I suppose this was due to how light it is.
I have been using this Zeus beard oil for at least 2 years now and I love it. I have tried multiple other beard oils over that time but I always come back to Zeus. This is the only oil that doesn’t break out my skin, I’m sensitive to scents and apparently certain oils.
This beard oil has basically saved my beard. I have very sensitive skin and with the long length of my current beard, my skin just can keep up. Usually you only hear about guys having flaky skin or beard dandruff when initial starting to grow. My face on the other hand has become more and more day and itchy the longer it gets. I finally researched beard oils for sensitive skin, that’s when I found ZEUS. I initially thought to purchase the most basic of ZEUS’S beard oils until I read how this one may be more beneficial for me.
I have very fair skin that’s prone to acne/ingrown hair. I’ve always avoided attempting to grow out my beard because of this. But after finally giving it a shot and sticking to a daily regimen of this product after a face scrub to help exfoliate, my skin has been amazing. There was a very short period (2-4 weeks) where I think I had some follicles that were unhealthy and kind of became ingrown, but by sticking with this beard oil I could tell that they never developed into a full on ingrown hair / acne. My skin always feels soft and I no longer have excess oil – which I would have without any facial hair typically. This product has been a huge help for me to grow a beard and keep healthy skin that’s acne free. Very impressed with how well it’s worked for me – and frankly that it even did. Definitely recommend for those that are looking to try growing a beard and have skin like what I’ve described.