Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice for the price.
Earring are exactly as described and look good
Beautiful & just what I was looking for. Unfortunately I lost 1 two days later
Love the earrings. Nice set of earrings. Package came right on time. I will order again.
A little thin, but nice for the money
These earrings are great so nice and light and that is why I love them.
I love the earrings, they’re just a bit smaller than pictured.
They are quite nice, I was surprised how small they were. I hope they don’t bend or break, as the size of the hoop tube is very tiny.
Beautiful. Exactly as expected. Would purchase again. Value for money!
Very cute earrings …their a perfect size for every day wear … u forget u have them on
These catch the light very nicely. Lightweight and comfortable. Great value
Decent for the price
Like the product. Wish it showed the thickness better a little to thin. But they are good quality.
These are so adorable!!! Very thin, tiny earrings. Great for my second holes. I highly recommend them.
I thought the earring were pretty thin and a little difficult to clasp, but once they are securely fastened they are super cute and light weight!
These are small and exactly what I wanted. I used to have “sleepers” like this. Earring to wear when you didn’t want bigger ones or studs. Like all Tilo earrings they are well made and very nice. Just what I wanted.
These earrings are beautiful. I liked the fact that they offered several sizes to fit your needs. Cost was affordable. A pleasure to deal with.
These earrings are very light weight and dainty. Since I wear almost constantly, they are perfect. They don’t pull on my ears and are very comfortable for every day use. I highly recommend.