Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A pretty well constructed bag. Nice stitching and color. Great for vacation or even just a weekend getaway. I can fit all my toiletries nicely in this bag!
Bought this for my upcoming trip because I was so tired of having my lotion, makeup brushes etc all over the place in my suitcase. It’s perfect for all toiletries and great to stay organized.
This bag is so handy. It will solve the purpose of my daughter’s make-up bag in college. It’s really well made, has a lot little compartments to hold your makeup stuff as well as few lotions etc
I’m glad I purchased this. My cosmetics, makeup, perfume, brushes, gel and lipsticks fit perfectly. Lots of pockets to put different things in. Expandable is a plus! Everything fit and it’s neat and great!
I love the color and that this organizer has a lot of pockets to store different things. The only problem is the zipper has a tough time going around the curves. So be extra careful not to pull the zipper off.
I love this bag! I am a very organized person so I love all the different compartments for my toiletries, jewelry, makeup, etc. I also like that it holds full size containers. Highly recommended!!
Plenty of space for everything you need to get ready in a convenient travel ready bag! There are specific compartments for everything from brushes to full sized creams or serums. Great for anyone who just can’t fit everything that they need in one of the other small bags out there.
This travel bag is perfect for cosmetics. It has plenty of individual pockets. I have glass bottle serums for my skin. This protects them perfectly. I am thrilled it has a place for my cosmetic brushes. The bag is also easy to clean. Can’t say enough! Thrilled with this purchase!!!
I ordered this for a trip I recently took because I was tired of taking multiple small bags with me. It is a really pretty color, didn’t have any weird odors or anything when it came out of the packaging and it fit everything that I needed very well. The price point isn’t bad and I’ll definitely be using it on trips I take in the future
I bought this travel bag as a present to my daughter and she liked it very much, it is very good quality and it seems to be very durable, it has many pockets to carry cosmetics, creams and everything that women carry on a trip (well almost everything😁) my daughter recommends it 100% …