Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great quality. Refreshing.
My favorite products of all time.
It’s moisturizing and it smells good
Perfect facial mist on a hot day!
Smells great. Moisturizing my face!
Love this product. Though I was expecting larger bottles, it is my fault for not paying attention to size on the product description..
Anyway, I love it so much.
Very soothing and my skin never gets dry or acne whenever I use it.
the product came exactly as it looks in the pictures. It is great! no problem with my order at all!
It feels nice to mist on after working out or throughout a hot day.
Scent is refreshing and not overpowering. I truly love them.
Love the scent, feel so fresh after spray. Would recommend it!
I love this spray! It has not irritated my skin, and it does exactly what it says.
A great addition to my skin care routine, this relaxing scent helps me settle down at night or cool off after a day in the sun!
Love these skin freshener. It really freshens up the face and spirit. I will not be without this ever
So hydrating, and refreshing. I use it a few times a day!!! Must buy!!
It smells amazing, feels great, the product I have zero complaints about! However, the sprayer is a little intense for me. However it is the best mist I’ve tried
It arrived quickly and well packaged. It leaves your face feeling hydrated and refreshed! I haven’t had any negative reactions!
I love this facial spray! It smells AMAZING. It’s so refreshing and soothing. Great during warm summers and dry winters.
I have dry skin and was looking for something to moisturize my skin without making it oily and dull. These are the best.