Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
High quality product, my dog likes this chew toy and can put snacks in the middle.
My only complaint was that it is smaller than I had pictured and I’d bought the largest one
My dogs love this toy.
The durability is fantastic for my teething puppy.
The durability is good. Just smaller than I was expecting.
we have 2 pitbulls and they have not destroyed this yet.
Great for an aggressive chewer and keeps them occupied
Wish there was a bigger size for my dog. His favorite toy
My puppy chews everything. This has withstood time for him!
He plays with it all the time
This is the longest a toy has lasted in our house! …. and we have TWO super chewers!
My dog loves it!
The dog loves it. It rolls around the floor. A toy that lasts.
Great for a puppy. It doesn’t shred and keeps him entertained
Max is obsessed with this toy. He loves it! Really a great purchase!!!
A little smaller than I thought but it would be however very durable and thick
My dog destroys every toy possible she is yet to destroy this one
Love this toy. It took my dog two weeks just to get one little hole in it, I got pitbulls with any other toy. i will buy it again
I have bought my dog so many toys, tiers, and he is such an aggressive chewer and this toy has held up big time.
The dog who chews up everything loves this toy. He throws it, we add toothpaste for tooth cleaning, a great toy highly recommended.
My dog is an aggressive chewer. She had it for a little over a month and there’s no sign of wear on it .
This is a great toy to keep my puppy busy for a little while. I put peanut butter in the grooves and crevices and it entertains him for a bit. It is holding up great so far!!
Love everything about this product. I bought two different toys for my pointers and one didn’t last and this one surprisingly did. I recommend this for high chewers!
I have a golden retriever who loves to chew anything and everything! So far this wheel has been super durable and worth the price! Perfect size too! Plus he loves his wheel!
Great choice for a tough chewer! My dog loves to rip apart toys and let me tell you, he is GREAT at it! This one has proved to be a tough one to break for him so far and he loves it!
My German Shepherd puppy loves this. Put some small treats in it or a yak cheese stick. Keep him busy for a while. No sign of wear and tear either! He usually destroys all toys, not this!
This is the only chew toy our border terrier puppy wasn’t able to destroy within 1 or 2 days. In fact it’s now many weeks and still intact. She loves to carry it around in her mouth. Great design.
Longest lasting chew toy so far. Plus I can add some treats inside to keep the dog busy. So far the best chew toy I have bought. My dog can destroy some toys in minutes. This is almost a year old now.
Our 7-month-old German Shorthair had us wondering if there was a Chew Toy that would last more than a couple of days. Well, we are here to tell you that this tire and wheel chew and teething toy has met all of our expectations.