Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is beautiful, I love the color of stones and sparkling chain. I bought this for my 18 year old granddaughter’s birthday gift. She will love it. It is gorgeous. I love it.
Love this bracelet! I’ve been wearing it almost 24/7 for the last few weeks and so far it is still in great condition! Lightweight, minimal, durable. Definitely recommend and would purchase again.
Beautiful. Doesn’t fade. I have two. For my mother and me. Lasts even after showers. Sparkling chain and stones. I had my first one for about two years and never took it off before I purchased my newest two.
A bit longer but it is okay, I still love it and recommend it.
I wore this anklet for a week straight while on vacation in Jamaica and it never lost its sparkle! I was in and out of the pool and the ocean and it’s still in great shape. I was worried it would start to change color, or worse, change my skin colors, but it hasn’t been an issue. Totally recommend this to anyone who likes sparkly stone jewelry!
I started wearing a silver and stone ring and I needed a silver bracelet to balance all the other silver I wear. This bracelet was perfect. It’s thin and light and matches my ring perfectly. I just got this so I don’t know if it will tarnish, but at the price I would just buy another one if it does. 10/10 recommend.
This anklet is beautiful! I bought the rose two tone last year and it held up well. I never took it off! I received a ton of compliments on it. I bought the black two tone this time and it is sharp! They are comfortable and smooth. They are very sparkly and have not tarnished. I will probably buy more to layer up!
Was so surprised when I opened this up at the shine and sparkle. Incredible price. I put this on right away and haven’t taken it off since. Still good to this day. I recommend this anklet to everyone. Great Value!