Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly what I needed!
I am NEVER buying a different brand after using this.
Love this beard oil. It smells nice and keeps my beard soft.
This is a good product, and works well. However, the scent is VERY strong to my mind.
Bought for my husband and son in law. They both like it.
I’ve enjoyed the product so far. It keeps my beard nice and moisturized.
It works! I like having a beard! Highly recommended!
Smells great, I actually use this on my beard/stache and my head as well 🤣.
Good product, but I’ll be checking out other “flavors” before buying again, due to the scent. Although this made my beard feel and look great.
This is some really good beard oil. Smells good and helps moisturize the hair and skin to help from being itchy. Will definitely buy it again.
Softens the beard and smells good as well! I have been using this product for over a year now and will continue to do so. Great product!
Feels really nice and definitely softens my beard, but I’d honestly recommend it for the smell alone.
This keeps my boyfriend’s beard nice and soft. I heard other people complaining about beard oils smelling really bad but this has a great scent that does not bother either of us.
Wonderful beard oil. In just 3 days of use, my beard is much softer and more colorful. It smells great. My wife loves it. Highly pleased.
There are lots of beard oils, and I’ve tried many. This has a good scent that isn’t overpowering, is quite a good price for the amount of product, and keeps the beard nice and soft.
I’m so glad I introduced this product to my husband. It has a very earthy scent which I love and he raves over how it takes his long beard and gives it shine. He can’t go without it now!
This beard oil is amazing. All natural ingredients, smells great. No sooner than the 1st application of the oil my beard feels softer, moisturized, and no greasy after feeling. Totally recommend.
I’ve tried many oils. This oil by far is the best. It smells great and doesn’t make my beard itch. Makes my beard feel and look silky smooth, clean, and confident. The BEST of the BEST
My boyfriend likes this product, I don’t feel it has a great scent but he is happy with how it makes his beard feel !!
Not my favorite smell, but I‘ll still use it.
I’ve been using this product for years now and I absolutely love it. Never had any issues with skin irritations, break outs, nothing. It smells good and since using this I’ve never had dry/itchy skin. This is a great product.
This stuff is great. Helps keep facial hair and skin softer and way less itchy. Can immediately tell a difference after use. Would recommend it
I’ve used several different oils and this is my favorite so far, definitely digging the dropper and the smell is very natural – no artificial chemical smells. Already purchased more of it!
Scent makes me feel good. This makes my beard feel soft and smooth quickly. Great value too. For me it’s a great choice and I’ve tried some premium ones.
Love this stuff! I’ve used a few other beard oils before and am quite impressed with this stuff! Smells great and definitely improves the look, feel and texture of my beard. I personally really enjoy the scent.
That’s a great product! My beard looks great and smoother. The smell is light and is a good smell too. I highly recommend it.
This is the beard oil I have been searching for. Upon first use, my beard was softer and shinier than when I’ve used any other product. My wife loves the scent and keeps cozying up to me. So, if you don’t like your wife, buy a different product.
I’ve had my beard for about 9 years and I’ve always struggled with dry itchy skin. I’m on my 2nd bottle, no itching or flakes at all! Highly recommend + I use a small (dime size) amount every day
It smells fantastic and I can genuinely feel the difference in how my beard feels. I used to not grow out my beard cause after a bit it would get all itchy but with this and a brush I literally never get itchy anymore.
This is the 3rd beard oil I’ve tried and is by far the best. The oil is a slightly thicker consistency which makes it way easier to apply. The scent is so mild that I don’t even notice it. Makes my face feel very smooth. Definitely recommend this one.
My husband loves this stuff and we have seen actual real results!!! I love how soft his face is when he puts this on and the smell is amazing! We will for sure be ordering more when he runs out! I was skeptical about it at first. I was worried it would make him break out! But his skin is smooth and no breakouts! The results were fast too!
I am new to beard oil and taking care of my facial hair. I like that this has a neutral scent and the moisturizing properties of the oil is great and I can feel less itch and my skin is absolutely improving! If you are new to beard oil and aren’t sure where to start this is a great first product to understand how to take care of your facial hair.