Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
great cleaner, top service!
Wow. We just used it past weekend on 8 paws and it made quick work. The dogs don’t mind it at all.
Paws cleaner is of a cool quality
thank you! quality is good! I like it!
I fill it about half way with water, insert the dogs paw and “scrub”. We are done in about a minute and the cleaner turned out to be the perfect size for us.
Overall does the job if u can get dog to cooperate
It takes a little getting used to, but definitely cleans better than just a towel, especially on caked on muddy paws!
very good cleaner, simple and useful.
Good quality, fast delivery, recommend!
It can get a bit messy cleaning the rear paws if the dog doesn’t want to stand up, but otherwise the cleaner is super useful.
This was a great product! I have a Great Dane and a Beagle at home. I haven’t tried it on the dane yet but it worked great on our beagle (who gets the dirtiest anyways).
The product is easy to use you just need put water in it and the only thing you need is a towel to dry the paws after cleaning.
There is no lid. I like to carry as little as possible and was not planning to carry extra bottle of water every time we’re going to the beach.
Not only is it easy to fill and wash out, it actually works and gets off the mud that my four cats bring to the house from our garden.
It does the job well. Even works on toddlers lol
Love it! Great for a lab mix or any fur baby with swimming paws lol
We have a cocker too and it works great!
If your dog has a large size and large paws, it may not be suitable. This is suitable for small dogs and medium-sized dogs
Works surprisingly well for how simple it is. Just take it apart and throw it in the dishwasher
Convenient, cleans paws well. For the Corgi Cardigan is fine.
Great tool clean well paws without stressing the animal. Size was great for a medium sized dog with 25 kg. THE product material and workmanship is great.
With all the rain we wanted an alternative to wiping the mud off our dogs paws with towels. This cleans the the mud off each paw first, then you just dry them with the towel. Works GREAT!
I have big dogs who just run through the mud, and it gets all in their paws. This has helped tremendously to clean their paws so they can come inside. You just place water in it and then put the paw in and bring it back out. The soft bristles do not hurt the dogs. A great buy!!
We have an 80 lb German Shepherd and a 50 lb hound mix. They come in filthy! Our back yard is mostly dirt from them digging so when it rains their paws are so gross. This paw cleaner is easy to use and clean and does a great job on their dirty paws.
I had a previous version of the paw cleaner. This one is much better- I think because of the way the brushes are placed inside. I have two big dogs- golden retriever and Labrador retriever and they love to run outside. The golden is a digger so her paws are often filthy. The cleaner really helps get the mud out much better than just using a towel and warm water.
Overall, the product works as shown. It is easy to clean and use. It isn’t quite as portable as I wanted because of the size, but once we pack all of her toys up to play adding this doesn’t seem to make a big difference. It’s great to use before coming in the house or getting in the truck cab on a rainy day.
This has been a godsend. If it rains even a little, mud will get all impacted in my dog’s paws/pads. It drives me crazy. I was staining towels always trying to wipe all the mud off. This is so easy and makes cleaning her feet a breeze. I just dunk each foot a few times and twist a little, dry them off, and voila! I dump, rinse, and refill after each use. It’s amazing! No more muddy floors and towels.
This is really handy. My dogs like to run around and play in the dirt, and they always come in with mud caked in their paws. This actually works fairly well to remove it. They got used to it pretty quick. The key for them was to do it without water first and get them used to the idea and give them treats. Everybody loves treats.
My chihuahua reluctantly agreed to let my grandson clean his paws with this paw cleaner. It consists of a sturdy plastic cup with soft, silicone fingerlets inside for cleaning. Just fill the cup about 3/4 full with warm soapy water and put the dog’s paw in a few times. The paw comes clean in a jiffy. Repeat on the other 3 paws. It can be used on a little or a big dog. It’s portable so it’s good to take camping, to the park, or to use at home.
OMG. Does your dog have taco toes?
Not anymore with this. Easy, so stupid easy to use. The hardest part of it all was just keeping my dog still. He really didn’t mind it once he was used to it. Clean-up of it was also easy. I had NO CLUE how dirty his feet were. The water was disgusting.
YOU NEED THIS
Best. Thing. Ever. This product works like a charm. It gets the sand from between their pads, and is gentle enough that even my most stubborn pup tolerates it!
I have a terrier/schnauzer that likes to dig, a mini golden doodle that is prissy about her paws and a standard labradoodle puppy that is still very fuzzy. We have a farm where it is extremely sandy and we stay in a travel trailer. The amount of sand they were tracking in to the camper was driving me CRAZY. It takes me three minutes to clean and dry off all of their paws. Seriously the best purchase I have made!
This is a GREAT product! I got the large to fit my 2 Great Pyrenees mixes large paws, and it couldn’t have arrived at a better time. After a fire on our property burned an area that the dogs regularly go, they came to the door with blackened paws from the soot. Since it is so cold, I didn’t want to use the hose to wash their paws. Enter the Dog Paw Cleaner! Filled with warm water, it was easy to dunk their paws in to clean off the soot, The soft silicone bristles scrubbed their pads and in between their toes for a thorough clean. The included towel was a bonus addition to dry their paws before coming inside. Easy to use and even easier to clean up!
So I’m returning from a short drizzly walk with my pups and noticed the delivery gods paid me a visit. Pretty nice living in a big city close to the post office.
It was perfect timing because I just washed my sheets and the boys needed a foot cleaning. I opened the box, took out the tool, and put water in it. 1 minute later, I have my pit bull’s feet all nice and washed. I love it already. It has a wide mouth so that even my pit’s big paws fit with no problem. Both of my dogs didn’t seem to mind it be I will admit that’s it’s a lot easier than just using a wet towel. It really gets a lot off and I can see it being great with soap for those extra dirty moments. Perfect device that does exactly what you need it to do bad for a great price.