Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice leather. Good for a small dog but not sure I’d use it on anything over 30 lbs. seems to be good quality leather.
Perfect! The leather is really nice!
Leash seems to be very good quality leather. A little stiff but it will soften with use and the price was much better than what I have seen around in stores.
This is exactly what I was looking for in a leash. It’s stylish and perfectly matches my doggos coat.
It looks and feels sturdy
This is a perfect leash for my Jack Russell Terrier.
Superior leather leash! Looks great and lasts forever! The only reason I ordered a new one is because I lost my old one!
It is well made. Leather does not burn your hand, unlike a nylon leash, should your dog pull.
A great leash for a small dog.. The only reason I did not give it 5 is because I had one slightly thinner/squared cut and wish this was the same thickness.
Perfect training leash.
Perfect for my chihuahua. I prefer leather leads as nylon hurts and slips through my hands. I walk three dogs, each with a different weight, width, and manufacturer and this lead appears to have equivalent quality. It’s strong enough to hold up against my little Napoleon’s lunges at cars, birds, and leaves.
Nice, strong, thin leash. Our dog trainer said that it is perfect for what we need and he pays much more for the ones he uses which are comparable.
Very nice quality and easy to hold; i would say that for a smaller dog, the clasp is a bit heavy and may be too much, but overall it is a nice leash to own.
This is a nice, leather leash. I bought it before our new puppy arrived and it works as one would expect. I like that it’s leather, and it’s not bulky. 6 months later it’s still in great shape.
Over time it gets soft and more supple. Great product. I’ve just purchased my second.
Very nice soft comfortable reach,, the clip is too big
Bought this leash to use on my Chihuahua who has chewed through the typical braided leashes. Thank you for a nice product that makes walking my furbaby much nicer. No more chewing on the leash…
Quality leather. Very flexible and simply pretty!
Great for little dogs in obedience. If your dog pulls leash thru hands, warning, thin leather has hard edges and can abrade skin.
Very happy with this leash bought two of them for two dogs both were great good quality well-made exactly what I was looking for
Very good in material strength however dexterity and pliability is stiff a good leash with some oil or conditioning to soften the leather
This is a quality leather leash! It is especially nice for a little dog, and she can pretend she is a big dog
Great value. I applied leather conditioner to the leash to soften it and it is perfect for my 22 lb shorty Jack Russell Terrier. We bought the round leather collar that was recommended and we are very happy with both items. Thank you!
It’s a very good quality product. I bought one couple years ago, it’s still in a excellent condition, became very soft like real leather supposed to be. Needed second one and ordered it again now. Thanks for taking care of the business, seems quality doesn’t change. Hoping the dogs won’t chew through this leash. Great product for the price!! Very happy with this purchase and would highly recommend. Great quality!!
I have small dogs and prefer a leather lead (it’s easier on my hands). Most 6 ft. leather leashes are far too wide and heavy for dogs that weigh 6 and 11 pounds each, and a 4 ft. leash isn’t quite long enough. My old leash had lasted many years until the clasp finally broke, and I searched local stores for a replacement. I was very happy to find this one online. This excellent leash has been connecting us to our corgies for over a year. It is very sturdy, indeed.
This is a great leather leash. It was a little stiff at first, as all new leather is. But after putting a little oil on and working it with my hands it is supple soft and so comfortable in my hands. Many other reviewers have small dogs but I bought this for my Pug. It is black but wraps nicely around your hand. Most of the members of my dog club use this too and the majority of dogs are Pugs. I bought the Midlee Small Dog Leash leather collar to go with it. We look stylish!