peace of mind
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We provide free shipping to over 200 countries around the world*
*with some exceptions
No, the price you see is the price you pay - you won’t be charged any extra fees.
If you order an in-stock item your order will ship within 3 working days.
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at firstname.lastname@example.org
You can change or cancel an order within 12 hours. Please contact us at email@example.com
Keeps dog busy, but he chewed it up after peanut butter was gone, then pooped out the pieces. Don’t leave dog unsupervised. I always let it soak in the sink after he has peanut butter to loosen it from the nooks and crannies, otherwise you waste a lot of water trying to clean it completely. It is dishwasher safe, but I always clean it by hand.
thought it was gonna be thicked with deeper groves. Works ok. Does not keep dog fully occupied likenit says it would since it isnthin, dog can finish half way thrunwash on a long hair German Shepherd
I use this product almost every day. My puppy loves it and it keeps him busy for 10-15 minutes. I usually give this to him when we are eating dinner to keep him away. I put something on it and freeze to make it last longer. I’ve used baby food, peanut butter, cottage cheese.. it’s great!!
This dog lick mat is great for my dog’s bath time. I just put peanut butter on it and stick it to the wall of the bath tub. It keeps my dogs entertained while I bathe them. They used to hate bath time but not when I use this mat.
Made bath time a breeze. She didn’t want to get out when her bath was over because she wasn’t finished. Took it out of the bath and stuck it on the tub. Made drying less of a chore also.
My dog’s hatred of baths is too much for this, but it is really helpful when we are using the hair dryer on him. We smear it with peanut butter. The suction is great – sticks to the floor, wall or cabinet.
Purchased to help my dog with bath/ brush time. It sticks great to the wall. Kept her still for grooming, which she hates being brushed, and I was able to do so without being rushed to finish. I would recommend this to any dog parent.