Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love these hoop ! There so pretty and good quality so far
Very Stylish! You could never tell that the price is as reasonable as it is! I highly suggest!
Cute. Nice product. Just too big/sparkly for me. I love my hoops but these were too costumey for me. Arrived super fast.
So cute! Love these earrings. Light weight and make any outfit POP. Good price. Will definitely purchase again!
These earrings are exactly what I wanted. I was looking for big shiny hoops! Unlike other ones these are light weight and the clasp goes over the insert good. Love these
Absolutely beautiful and will be ordering more in the VERY near future!! I brag about these earrings all the time and have recommended other friends to order!! Thank you for a great product!
Very cute and stylish, but really heavy. Might be because I am not used to wearing hoop earrings. Great quality and look though. Nice and big as well.
Ughhhh I love these hoops 😍 they are so pretty I instantly fell in love with them as soon as I put them on! Also my ears are sensitive to fake jewelry (idk it’s weird) and I had no problems with these.
These earring are gorgeous they shine in any lighting and looks beautiful it’s very lightweight which I love begin that they are large hoops comfortable for all day wear u won’t regret buying it
These earring are beautiful. Very light weight feeling. Shines beautifully in the rays. The only con I have about them is the diamonds seem loosely on and I’m scared they will fall out. Either way I love them.
These were perfect! I thought they were a little big when I first opened them up, but when they were on they were perfect! And so lightweight they didn’t weigh my ears down! Love them!! Will wear them again for sure!
The picture doesn’t do it justice because these are really high-quality sparkly rhinestones. Quality product that really doesn’t seem possible at that price point. Love them!
Large and delicately sparkling. The perfect size for making my face appear more slim (and it needs all the help it can get there.) Not so big that I can’t turn my head, but big enough to be that glamorous finishing touch or statement piece. Now to find a place to wear these!