Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My dog loves it. Perfect size. Love thats reversible
There was ZERO training involved. Our dog went straight to it and lay down.
Huge for a Bichon but he loves the extra room to bring his toys in for a nap.
This is a very nice and well made bed. Not sure how long this bed will last since I have a puppy that likes to chew. But this bed is doing pretty good!
Good bed….. Soft and comfortable for a medium size dog…. seems to keep shape for now but would like a bit more form to the sides so they wouldn’t cave in over time.
My dog loves it-she snuggled into it as soon as I took it out of the box. She ignores the other dog bed I’d gotten for her and prefers this one instead. I was pleasantly surprised at how large and soft it is.
I went through numerous beds to replace my 5 year old dog bed that he had since a puppy . Every bed I bought him , he didn’t like and choose to stay in his old bed . I thought I’d give it one more try . As soon as I put this bed down my dog Oliver went to lay in right away and stretched out. It is a very well made bed . Very soft and supportive . Will buy again!
My only complaint is that there is no zip off cover. Washing the whole thing is a pain.
Bought this for our little Pomeranian and she just loves it! It’s super soft and doesn’t trigger my dog chewing on it. I can only get her the more sleek materials because the other beds that have kind of a cotton fluff trigger her trying to chew the fluff off the surface so this bed was perfect.
Great beds, just a bit smaller than i expected as per description.
My King Charles Cavalier Spaniel likes to sleep under my desk when I’m working at home. His old bed fell apart, so I got this for him as a replacement. He’s getting a little older and is slow to get up sometimes, so I wanted to find him something rather soft. He’s also deaf and doesn’t talk (not to mention, he’s a dog), so he hasn’t commented one way or the other, but he took to it right away. I’d say that’s a good sign.
My dog loves the bed but he’s a 9 pound Maltese and the bed is very big for his size. I don’t know how easy it is to clean it hasn’t gotten dirty yet and I don’t think chewing is going to be an issue with the Maltese. I have never put one of these beds in a washing machine when they get really dirty and just throw them away and buy another one it’s not worth cleaning and certainly not worth risking breaking my machine
This is a large, luxurious, cushy bed that we actually got for our very large Norwegian Forest Cat. He loves it! It is very easy to clean…his fur just pulls right off of it when you use your fingers, so I haven’t even used anything else to clean it off. He loves to do his kneading or “happy claws ” on the side while he’s in it. I think any cat or dog would love to sleep on it’s softness.
We bought this bed about 11 months ago when we got our new xoloitzcuintli puppy. He liked it right away. He daily does this thing where he “digs to China”, furiously scratching at it with his claws and the fabric has amazingly, not torn. Some of the stitching has come undone, but that doesn’t affect the overall integrity of the bed. We have since purchased a bed for his crate that is made by the same manufacturer. Our dog doesn’t chew on the bed, so I can’t comment on that specifically.
So convenient that this bed is machine washable and can be tossed in the dryer too! My newly adopted Jack Russell mix (~18lbs) pup is in love with her bed! We’ve used it for a month now. I’ve washed and dried it once. Looks like it might hold up well at least for a few more washes. Couldn’t be happier with a bed at this cost! Love that it is reversible too! The smooth (suede like) side is for cooler seasons and the corduroy side is for the colder seasons. Looks very cute too.
Such a fluffy, durable and nice bed. You wouldn’t believe how inexpensive it was for the quality. I’m so impressed. I needed a cheap bed for my dad’s Father’s Day gift (he adores his dog, so I got her this bed and a dog seatbelt for his car!) and he loved it so much HE used it. 😂 his poor dog didn’t know what was happening. This was worth every penny and it’s now the nicest bed she has and she’s got at least 10 scattered around their house.
My dogs love this bed! It’s just the right size for my 15 lb fur baby! Its very soft/plush and looks so cute! It seems to be good quality, and I think that it will hold up over time. She actually chooses to lay in this bed over anywhere else when we are hanging out in the living room! Overall this is a great quality bed for the price, and I would highly recommend it!
I bought two, both arrived packaged beautifully and securely. Opened up the separate boxes to beds in their own clean wrapping. Once removed, the beds smelled so fresh and were immaculate. What a great option and bonus that they are reversible, as I chose the softer corduroy for the inside where she lays on. This bed is at a fantastic price for all that you are getting. It is very plush, comfy and cozy for my 13 year old baby to snuggle up or to stretch out in! You absolutely will be so happy to have one for your beloved fur baby too! Pure perfection!