Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
fast and accurate.
left skin clean and fresh
Great for the face
Smells great. I feel clean after using it.
Works really well.
Great product! First time I used I could already see a big difference no joke
Very good product. Have noticed huge differences in less than a week.
Love everything about this product.This is so awesome
It works really well, I felt like my face was really clean after use and the bottle lasted me about 2 weeks, but for me way too pricey for this amount of product.
Goes on smoothly. Absorbed well.
It is very refreshing to the skin.
This was a gift for my son. He already use the product and likes it, just needed a refill
Really good product. You can feel the change after using it.
One use and my son’s face looked so much clearer, he loves it.
Doesn’t dry out my skin and it feels like a breath of fresh air through my cheeks
Great skin care line for men. I have seen noticeable differences
ordered for grandson(14) and he loves, as it is helping his mild acne
I loved these products! I saw results the next day and I highly recommend to anyone who wants a better looking skin.
A little pricey but great stuff
Just got the product, but it feels like something is working. Do notice the face is not as oily throughout the day.
I’ve only been using the product for 2 days, but it does feel refreshing on my face and has helped with some of the pimples I had on my face
This product is awesome, I had dry flakey skin constantly and after a week using this product, not my skin is healthy and no longer gets dry and flakey.
I’ve been using Lumin since October, and my face is totally clear from pimples from wearing a mask for 10 hrs a day. Definitely recommend this product.
Been using it for a week and I can’t believe how good this stuff works. I had a few dry red patches on my face that are almost completely gone. Pretty impressive so far.
The little notecard is very helpful in providing the correct method to apply the exfoliating rub. I’ve noticed the smoothness of my skin on my face to be improving. You do not have to apply the rub every day, which is great. Recommended application is 2-4 times a week and that’s plentiful. Very convenient size and I’m looking forward to my results with continued use of this product.
So I have crazy oily skin and believe it or not, but I started noticing the difference in just a matter of days. My skin looks clearer, softer and smoother. This is the real deal and as long as you’re consistent, you’ll see the difference.
Excellent exfoliating regime for my skin. Earlier I used to apply only the moisturizer but this exfoliating rub is not hard on my skin and doesn’t irritate my skin as other products in the market. Plus no weird after smell!!
I’m not an expert, but I like it makes my skin feel good. I got it for regular care and not as a sort of treatment but I like it, will probably be rebuying!
I got this for my boyfriend who has dry skin and it worked so well! He loves it and will be buying it again.
I love this stuff! I use it before bed and wake up with my face feeling incredibly smooth. Perfect for men of any age. Highly recommend it!