Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I purchased this item as a “family” Christmas gift. It came quickly, was exactly as shown, good value and quality. The family has enjoyed using it several times already.
Great starter package. We were looking for a reasonably priced set for our new ping pong table. I wanted something the kids could use and not be sad if they broke them or lost the balls. Wish the balls were three stars instead of one star but overall the quality was better than expected for the price of this started set.
Everything about this set was solid and well made.
Lots of fun.
We bought these to replace our old paddles — they seem pretty well made. The balls are super bouncy… like they have a mind of their own. I really like the orange ball — easy to see in contrast to the table.
This is simple, sturdy and works brilliantly. Super comfy to play
I am highly satisfied with this purchase.
I sent this to my son at college, who said they had a table in the dorm but no paddles or balls. They are having a great time and the set is holding up to a group of college students.
The rubbers are thick and good quality, but the back rubber started to peel off on the edge after 3 days for both rackets we started using. They didn’t continue to peel off more, so it doesn’t affect usage. I am not sure if that’s normal – but wish it was more sturdy.
Really happy with this set. Had lots of fun already and the high quality equipment looks like it will last a long time. 5* đź‘Ť
Great for beginners to intermediate players!!! These offer a great deal of control and spin on the ball. My friend, who was an amateur table tennis player, said that these feel just as good as his Butterfly racket that cost $100
After just a few hour of use, one of the paddles is peeling open.
After just a few hour of use, one of the paddles is peeling open.
This set provides the perfect paddles and extra balls for a good game of table tennis.
These have held up well to wear and tear. They’re not the most comfortable rackets – the wood is a bit rough and they’re a little heavier than I like but they are sturdy. Great set for the price and exactly what we needed! It’s a good starter set or a set to keep on hand if you don’t want to give up your nice rackets to guests. Serious enthusiasts will def. want to get something better.
This was exactly what we needed for our outdoor ping pong.
For the price, this set is hard to beat. With moderate play, I’d expect the paddles to last maybe a year. Unfortunately, the paddles are rather uncomfortable. I find them uncomfortable to play with for more than a few minutes. I’ll probably return them for a different set.
This was a gift but the recipient told me the paddles are great, cover is very well made. This arrived very timely and was packaged well. I would buy from this seller again. Well worth the price!
High and professional quality paddles, complete with balls. Material is durable and will last a longtime.good for beginners or experienced players.
Great price and quality
Love them. Can’t believe they are so inexpensive. Love the the paddles, they feel very high quality.
Very sturdy and pleasant to use. Worth the price.
This is perfect when sheltered in place for Coronavirus. It’s been so much fun and all of us have been playing with it daily. We highly recommend. Thank you!
Love these. I play for fun and these do the trick.
Thick, easy to hold and I really dig that the two sides are different textures.
Bought these along with 2 much more expensive paddles. We only play with these. They are harder than the others but for an entry level player they are great!
Bought this set and couldn’t have been happier. The quality is great and seems very durable.
They are excellent! Good balls, good paddles, much appreciated!