Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It works great. The only downside is that the battery life isn’t too long.
These product seems to work very well and so far really love this for my nails
Surprised at how easy it is to use. Charger cable and accessories make it portable.
I was even able to use the cuticle remover on my kids nails without any discomfort. High quality for the price, I definitely recommend it!
This is a lot of value for such a cheap price! The drill is lightweight, easy to use and quiet. My favorite part about it is the built-in flashlight.
This nail drill isn’t very powerful and the larger bits don’t stay in the drill, but the smaller bits do. And this is perfect for my granddaughter to practice with.
Was very pleasantly surprised. It’s lightweight, easier to control. It’s not loud. Has the power of my corded nail drill. I haven’t used it that much, but as for now I’m extremely happy.
I bought this drill because it was wireless. The battery does run out after one hand, but it charges pretty quickly. I leave it charging as I work on my other hand. The bits provided are perfect. I love that the kit only comes with the absolute essentials
I just recently got into doing my own poly gel nails at home and was in need of a handheld electric nail file. I was hesitant at first due to the size of the nail file, but it has not let me down. It packs a good deal of power for its size and force capability. 😚
I love this drill because it’s super easy to use but I wish it lasted longer. When removing acrylic I like to drill as much as possible to reduce my soak time but I had to recharge in between hand use. I wish the battery life on this strong little tool was a bit more effective.
Decided to buy this for home pedicures and we love it. My grandson (who is five) even loves this thing. He likes it much better than clipping his nails. I like that it has three speeds and is rechargeable. Comes with a handy little carrying case. And it’s compact. Bonus, no wires!!