Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered this one for my little girl cat. I am very happy with both. The decal is not fading and holding up well. It is the perfect size and shape plus the dishes are just so stinking cute. No whisker fatigue for my babies.
We were looking for a shallow bowl to introduce water to kittens. We discovered it is also the perfect size for wet food. It wasn’t too deep for them. We like that it is well made so that it will be hard to chip or break. If we need another dish for kittens we’ll buy a second one.
The bowl is as pictured, the ceramic is thick and sturdy, and the bowl is dishwasher and microwave safe.
I purchased two of these for my new kitten, and she loves them! They are super cute and high quality, and their oval so that my kitty’s whiskers won’t touch the sides while she’s eating (apparently cats really hate that).
These are just adorable, but I have two large cats and these are very small. I use the white for water, but have to fill it about 3x a day. I’ll be getting something bigger for their water. When wet food gets left in them, they take a bit to wash clean. Not a big deal tho. I’m hoping actually the smaller dish will help them to lose some weight. They like to eat !!
This is a great, whimsical little ceramic bowl; good heavy make. Keep in mind, though, ceramic is ceramic, so if it gets accidentally kicked hard enough of course it will chip. But as ceramic goes, it’s very solid. But also realize it’s pretty small— the diameter is a tad smaller than my hand— so, if you have a thirsty cat, you’ll be refilling it often. But so far, it’s great for our kitten.
These bowls are used to feed Lucy her wet food. We have had them for about 4 months. We use them every day. They go in the dishwasher or are hand washed. They are sometimes knocked about in the sink with other dishes. I was concerned that the ears might get broken or chipped, but that has not happened. I just ordered 2 more to have extras. We have no chips, scratches or issues.
And, they are very cute.
This little ceramic cat bowl is really pretty. It is well-made, heavy, colorful, and just what I wanted for our blue-eyed cat.
This is the perfect dish for indoor or outdoor kitties. The lipped edges keep the food from being pushed out. The material is great for kitties with allergies to plastic and other cheap materials. The design will keep your kitties safe from whisker fatigue. The size is just right. Left-overs wipe clean easily without undue scrubbing or hard to reach corners or edges. I’ve started switching out all of my bowls with this bowl.