Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This mat is just perfect and makes clean ups so easy. Love the fact that the stainless dishes do not roam all over the place and are safe when she eats. Thank U so much.
This is a great mat. I bought for my cat bowls and it has a nice texture, lays flat, is easy to clean. My cats are sloppy eaters and love to play with water.
That’s such a cheap Oaxley Pet Placemat! Glad to find it online
I’m absolutely in love! Thank you!
Thank you a lot! Absolutely 5 stars!!!
No more worries about where to find Oaxley Pet Placemat online. Thank you!
nice quality for the money paid
Love this! I think it’s going to be perfect for the purpose I bought it for!
Sooooo amazing!! I love it so much and would recommend! c: shipping was super fast btw** incredibly impressed and for sure buying from this store again!!
was packed carefully. loved it
bought by a friend’s reccommendation, it’s just like i expected!
New Oaxley Pet Placemat is my new favourite in the store. Thanks to the seller!
It seems so far to be very durable. It is easy to clean. It can be rolled easily for travel or storage.
It looks very good quality. Very happy with the purchase, highly recommended!
Super cute and yes it’s easy to clean! But the funny thing is, I bought it to keep the cat food off my floor and for some odd reason my cat will now purposely carry the food from the bowl to the floor before she chews and eats it. Ha! So the messes are still there constantly for me, but now they’re just surrounding a really cute mat. Still recommend it though if your pet isn’t as crazy as mine 🙂
Very nice , good quality. Thank you very much!
modest price, top quality!
Everything is fine, thank you!
New Oaxley Pet Placemat is something that anyonewould buy instantly. I did, and I did it with no hesitation 🙂