Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My bulldog Ronny loves it! Will definitely purchase more toys from this shop!
Delivered fast and looks great as in the photo, the size is just fine for my Golden Retriever!
My boy Cooper often stays home alone cuz my husband and I work like 24/7 and this toy at least makes him a little bit happier while we are far from home
Great toy for chew monsters! ahhhah
It is not the first time we order SodaPup toys, they never let us down. My dog fell in love with this one at first sight!
My corgi Sunny is in love with this hot dog! She won’t stop chewing on it. Very good toy!
My dog really liked this toy, probably because it is not monochrome, but colorful, it is rather hard, but chewable, and durable. Recommend
Has lasted with our extreme chewers, Australian Shepard & Yellow Lab
Pretty durable hot dog, and is entertaining, surprisingly, keeps my Lab busy at least for half an hour, nice for people who have to leave their pets for long
I thought this toy was adorable, but it doesn’t really matter what I think. My 3month old golden retriever pup absolutely LOVES this toy. Well done Sodapup!
We thought it was such a cute toy but weren’t sure at first because it was next to all the other toys with such high reviews and this one had less, but we took a chance and it completely paid off. When we are in our front yard and our dog Max is out playing with this toy we constantly get compliments about how cute it is. *****
Our dog loves this toy, every toy we buy her goes to waste. This is the perfect toy for our super chewer!
nothing to dislike at this point. My dog likes to play with it
My dog loves this! He is picky about toys so it is great when I find ones that he likes. Very durable!
Have had the SodaPup for a week now and our year-old Boykin Spaniel loves it.
My 6 old Border Collie Lab Mix can go through toys faster than Grant went through Richmond. This toy he loves and is durable
Correct information, same as the picture, quick delivery
Too hard plastic to chew for my dog
Great chew toy! Very durable. I highly recommend.
Unfortunately, my dog was not captured with it after the first 5 minutes. He loves it!!!
Way too hard of plastic, worried my dog will break a tooth. Love all your other products though.
This handy little thing keeps my destruct-o pup occupied for hours. We’ve had it for a month or so and he still hasn’t ruined it!! (which in itself is amazing.) definitely worth its cost!!!
Me and my Lab love SodaPup toys but this is unfortunately not their best one, he chewed on this hotdog like regiously as he alwaus does. All SodaPup toys have held super well, but this one is almost destroyed. Please, make it better, SodaPup, we love your products
It says in the description this toy is 9 inches long. It’s barely 6. I bought it for my St. Bernard, but can’t give it to him because he’d swallow it whole. Would be fine for a smaller breed.
Christmas present for the pup and she still has it middle of April. She is a heavy chewer so this is well made.
My GSD was too hard on it and the toy is worn out already, still I give 4 points because there hasn’t ever been a toy he didn’t destroy
My girl was bored eith it after a month
I have the ultimate aggressive shooter and this is the only toy that has lasted. It’s lightweight durable easy to see. And my dog actually likes to take it and throw it in the air.
We have 2 German Shepherds, one being trained in bite work and narcotics detection. These are absolute destroyers of toys… these are the only toys that can stand up to them!
My bulldog is an extreme chewer. Nylon toys are the only ones that have a chance at lasting a good while. I was happy to find SodaPup as another nylon toy option. I ordered a handful and all of them have been a hit! Completely entertained!! Chew, chew, chew! Order processing and shipment were quick, which was awesome! We’ll be back for more!
My 10-month-old corgi tries to absolutely destroy every toy he gets–even ones that claim to be extremely durable. I purchased the soda can, the hot dog, and the gingerbread for him for Christmas because I felt sad he had almost no toys remaining. The toys are holding up very well, and he is obsessed with the hot dog and gingerbread man, they keep his attention for a very long time. Definitely satisfied with my purchase and will be a repeat customer.
I ordered this hotdog because it said for tough chewers. I have a 1-year-old Lab Mix and he destroys his toys. We have had this hotdog for almost a week and it is still holding strong. There are a lot of teeth marks in it. It reminds me of a Nylon toy. I would recommend this for the extreme chewer.