Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this bowl and highly recommend it. So cute and well made. This size is perfect for my miniature schnauzer.
Brilliant bowl, good quality, dishwasher safe and looks nice.
All the reviews made me realize it’s great value for money
Color of excellent as the photo, thank you so much!!!
i was looking for the best online, and all my expectations are met
Really like this bowl. Great weight and good looking
Good product, nice and safe delivery
the best part is free shipping, definitely. though the product itself is nice af as well
Perfect bowl for visiting dog and also bought one for a cat! Perfect size. Heavy. Keeps water cold and doesn’t slide or tip.
it was a bit difficult to find a Manor Blue Pet Bowl on such a low price. but thanks to the store owner now i’m happier than ever
This store is awesome. you won’t find brand new Manor Blue Pet Bowl anywhere else for such a modest price, I guess.
i didn’t even have to wait till Manor Blue Pet Bowl is on sale – i am more than happy with its price right now
This store is the perfect answer to where to find Manor Blue Pet Bowl online
Super, very nice item… Fast delivery.
delivered already. thanks a bunch!
great service, top quality of
1000% QUALITY thank you very much!!
got Manor Blue Pet Bowl recently, wasn’t disappointed
I have three cats, one of them has always had a problem with his water dish. No matter what dish we use, he always drags it along the floor and tips it over so the water spills out all over the floor. I bought the two bowls. It fits a ton of dry food and enough water to last the day. The best part is, my problem cat hasn’t found a way to spill it! No more water messes and they are beautiful!
Amazing product.. arrived very fast… Thanks!
Thank you soo much!! Quality really good! I’ll give this store 5 stars.
the seller probably asks the lowest price for Manor Blue Pet Bowl ever. that’s something! thanks for the service
Overall the is an excellent buy. Don’t miss out!