Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Such a great and adorable product!!!
We use it daily! Recommend it!
My daughter LOVES this. She has to have it every night. Great quality!
It’s pretty, it works great but IT’S NOT BLUETOOTH, the regular version arrives, only with remote control. I did not return it because it’s nice otherwise, take it into account before buying it
Such a cute light but the dim white light could be a little brighter.
I let the grandkid pick his color when going to bed. You can control the brightness and time it stays on. Works great and grandkid is excited to go to bed.
My son loves it! It’s super soft and the colors are beautiful! I love how you can set how bright it gets and also tap it to change the color. Easy to charge and easy to use.
I got this cute hippo for an all night night light for my almost 2 year old. It is so so cute. It is soft and snuggly and I don’t worry about it being in her room 24/7. I love all the different colors and settings. We use the lavender color on the lowest setting and leave it on all night plugged in. It’s on for about 13 hours at a time. The one gripe I have is that the remote stops working. One I click the on button and the hippo has color the remote works. You can change the color, brightness, timer, and color change mode. In the morning when I go to then the hippo off the remote won’t work. And in the evening when I want to turn it on the remote won’t work I have to click the power button and then the remote works again. I posted a question above so if I get a fix I will update the review and make it 5 stars because I really love this adorable hippo nightlight.
I’ve never used the timer function for it, but it is quite bright, adorable and has different color options!
I haven’t had it long, but so far, so good! It’s soft and it has many color and brightness options. My toddler says, “it’s sooo cute!” I hope it holds up for a while.
A good night light for a toddler or a school aged child scared of the dark. I have both and they love the night light. Super easy to charge and the remote is a cool feature. I have recommended to friends and others.
This is a great nightlight! It’s very handy that it can be charged and unplugged during use. One charge lasts a few nights. The brightness is also adjustable, which is nice because the brightest setting puts off a fair amount of light.
My son loves it & quality appears good especially compared to similar ones I’ve bought in the past that lasted a week or two. Love the colors & cute design. My son adores this for nighttime
I like that my son can still have a night light without having to plug something into the wall or him knocking it over or pulling on the cord. I also like that it changes colors. The battery life is really good. I think it takes a few nights before I have to plug it in. But when I need to I just charge it during the day.