

We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
We provide free shipping to over 200 countries around the world*
*with some exceptions
No, the price you see is the price you pay - you won’t be charged any extra fees.
If you order an in-stock item your order will ship within 3 working days.
Orders are shipped by EMS, USPS, which usually takes 5-20 working days after dispatch, but may take longer due to factors beyond our control.
You will receive your tracking information within 3-5 working days, but sometimes due to free shipping tracking is not available. If not please contact us at support@thefluffypaws.shop
You can change or cancel an order within 12 hours. Please contact us at support@thefluffypaws.shop
I wasn’t sure what size to buy. I figured how much space it would take up when laid out. 20″ is what I bought. When I got it I realized you have to keep the drawstring slightly pulled so the edges stand up to keep things from rolling out. The tighter you pull it, the higher the edges can be. So the 20″ one still leaves a surface to lay out your makeup that is about 14-15″, plenty of room.
This is so perfect for my needs. I always have to take my makeup with me for jobs (as a model and actress) and I also travel a lot and the space where I do my makeup is not always conducive to laying it out. This keeps it from rolling all over the place and makes it easy to find what I need.
I’m obsessed. I can now fit eyeshadow palettes and makeup brushes in my bag and take it anywhere.
Easy way to keep your makeup/products picked up. The bag lays flat or turns into a bowl so your stuff doesn’t roll off the counter—you can find everything way more easily than in a regular bag and it cinches up when you’re finished. More than I wanted to spend for a little bag, but ended up being worth it for me.
I was tired of fumbling around in my cosmetic case and saw this. I was skeptical, but…WOW! On my recent two week trip with constant laying out and packing up, this item was wonderful. I could find what I wanted quickly, right away. Packing up was just a matter of pulling the drawstring. At first I wasn’t sure about changing to this bag, but now I could not do without it.