Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very pretty. Nice beach feel.
Decorating a room in beach motifs. Fits in perfect.
Clock works great. I had a little trouble at first with the hands. They bend easily, and I had to straighten a slight bend in one, so all hands could rotate around the clock without getting caught on each other. But once I got that straightened out, it works great, no other issues.
Works well. Lightweight and easy to read
This isn’t quite what I wanted but I settled. I love the design, but I wanted a clock with a cover to keep the face dust-free and easier to maintain.
I love this clock very pretty and shiny fits perfect in my kitchen
I love the way it looks. Awesome clock. Very easy to read, and very quiet.
Adorable surfboard clock. As represented. Timely delivery
My 9 year old son is into astronomy so he loves the graphics on this clock but it’s very delicate. He was curious as how do the hands work and bent them so now it doesn’t work properly. But I do like this overall !
This clock looks great in my island themed bathroom.
I like being able to clearly see what time it is. The picture on the face is pleasing.
We have had the clock for 7 months and it keeps time perfectly and looks really nice, especially for the price. Very happy with our purchase!
I was looking for a beach themed clock, but most importantly, I was looking for one that was quiet. This one hits the mark.
I have this hanging on the wall at my beach place. It is easy to read and looks great with my beach decor!
Love, love, love this beautiful clock. Works silently. I can’t sleep with other ticking clocks. This clock is not only silent, but a beautiful work of art.
Very Beachy addition for my Florida Home. Products works good and can add color to your home!
Nice clock. It’s really quiet – no ticking. You can stare at it indefinitely – at the paradise in the background.