Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
One of her best toys she loves it.
My dogs love this toy, it’s so cute.
My Boston Terrier loves this frog but her puppy teeth love to pull on the fuzzy exterior.
My dog loves his new toys.
This toy is very cute and our dog loves it.
This is a nice toy. My dog loved it
My dogs love this thing.
My dog loves these toys. The frog is his favorite right now. My dog plays with this gently. I would not recommend a dog that plays rough as it is not durable.
My puppy LOVES this.
We just got this toy last night, but Daisy loves it already!
My dog never plays with toys. Absolutely love these toys. I highly recommend them.
My 145lbs Black Russian Terrier loves this toy and carries it around like a live baby in his mouth.
My dog destroys most toys, but this one she just carries around so I can’t attest to how durable it would be if chewed on regularly.
My dogs LOOOOVE this toy! It’s tough enough to stand up to a LARGE 10-month-old German Shepherd and a 3-way tug-o-war with my pugs. It’s adorable too!
Haven’t had it long enough to be positive of durability, but seems to be holding up well. My dog loves it.
So far our dog hasn’t destroyed it. Some stuffing came out, so I had to repair it – otherwise she seems to enjoy the toy.
We have had a few of these frogs over the years. Every time one “dies,” I replace it. All 3 of my dogs have loved them.
My baby girl loves this new toy. She keeps it close. We toss it, play tug of war with it. So far it is holding up well.
This product is of much better quality than I expected based on the price. My dog loves it and chews on it constantly and it is not showing any wear after one month.
This toy is great! I bought it for my Min Pin. He loves it! It has great durability! My dog plays with it constantly! It’s his favorite toy! He chews on and wrestles with it, pulling on it.
I liked the look of this frog toy. It’s cute and looks like a decent toy, not like a cheap toy. I bought it as a gift for one of my dog grooming clients. Good size toy
My guys love his froggy. Plus it’s unique from the usual- often annoying, squeaky toys. Ribbit, ribbit… My dog just waits for it to move like the ones we see in the backyard come springtime.