Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I love this bag! It’s really cute, and well made. Very pleased with my purchase!
Nice design, good quality and perfect size. Exactly what I wanted.
I love this beautiful bag! Very well made and will last a long time.
I thought the bag would be bigger and more sturdy. Not a bad bag though. Just not what was in my head when I pictured it.
Great bag! Great cause!
Super cute! And very roomy!
It’s so cute! Can’t beat it, especially for this price
Love love love. Just love it.
Very spacious with the perfect panda theme!
I love it. It’s a great tote. I love that it has a zipper.
A little bigger than I thought it’d be, but that makes me love it even more! I bought it as a work bag, but it could also be used as a small overnight/ gym bag too!! I really like it 😊
It is cute & roomy.
Bought as a gift. Perfect
We use this for snacks when we have a long day of medical treatments
This tote is roomy. I take it to work everyday and I can get a ton of stuff in it.
This bag was everything l was looking for. It’s the perfect size, doesn’t wrinkle, and zips closed looks amazing. I love it
I love this bag. It feels good, the perfect size for my class books and notebooks. I think they would make nice gifts
Great quality bag. Perfect size for carrying my water bottle, lunch bag and other small items to work. Comfortable straps! I love the design also!
Great looking, roomy! Comfortable shoulder strap; tote is large enough for folders and print is perfect!
Perfectly sized for what my daughter uses it for. Color is great and decal has not faded at all
Bought this bag for a granddaughter who loves pandas. The bag is large, has a zipper top. The print is great. Granddaughter loves it! Definitely recommend these bags!
Wash’s well. Joyful little creature to look at. Many of my friends try to “borrow “ when we are out. Give some as gifts to save on plastic, one uses bags. It’s a start!
Beautiful well made tote bag I purchased for my coworker as a present. He loves it. I’m definitely buying another tote for another coworker she love the bag to so I got in trouble for not buying 2 extra
I needed a good tote to hold my things for chemo. It holds my books, sudoku book, pens, knitting supplies, snacks, and a couple bottles of water or Gatorade. It’s exactly what I needed and is easy (and cute) to carry around.
It’s a pretty big tote. You could use it as an overnight bag or a carry on for a flight. I use it as my purse. Fits all my stuff and a few groceries when I go to markets where you bring your own bag.