Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is decent and sucking out some stuff from pores, but needs some time and effort. Don’t put too much strength on the same spot, otherwise might leave a mark.
Very cool blackhead remover!
Work exactly as described! Thanks.
The power of this handheld blackhead remover is incredible, I was not expecting the amount of suction that it provides. I have been using this regularly since I purchased it and have noticed a significant decrease in the amount of dry skin on my face especially my nose.
It’s just working, nothing too superficial.
I just got mine last night, so I had to try it immediately after I showered. I still need to get the hang of if, but it definitely worked on my nose pores. I tried it on my forehead but was not successful in extracting anything. I will try again after using a hot compress though. Nice packaging, device is light, easy to handle and the suction is very powerful.
The suction is powerful. I’m very happy with it so far!
Remover came very quickly, for two weeks. Thank You!!
Good quality! Looks exactly as on pictures!
can’t wait to try my new blackhead remover. looks promising
i guess it’s the cheapest price for blackhead remover i’ve ever seen. good job!
The was offered with a fair dcisount, so how could i resist the temptation 🙂
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
It came around the estimated time what was okay. Quality of product fully matches the description. Thank you!
Glad I could get online. The quality is as high as in any offline store, but that’s way more comfortable
this blackhead remover works better than the tranditonal sticky blackhead remover. this clean better and its not pricey at all. its help me to clean my face now even my husband said my face look bright and cleaner tham before. i am very happy with this product. i glad i made the right decision.
I was a little skeptical at first, but I was happily surprised as soon as I started working with the device. it’s not as sturdy as other brands and instructions are in Chinese only, but thanks to google translate I got the hang of it. 100% recommended.
This thing actually works really well,most of my nose has blackhead, I use it after I shower,it definitely cleans out the pores.They comes 6 alternative suckers ,can solve different you need.
I was waiting to try this before writing a review, and I love it! I actually have huge pores and blackheads are a nightmare, I used it twice already after I shower and it works great!! I could actually see it sucking all the crap that clogged my pores. Finally!!!!!
Ladies/Gents, this product is a must! With quarantine and sheltering in place, this is the next best thing to a facial. I use This product after a bath and while my pores are soft. Cleaned out my pores! Tip: just to gently!