Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The Best Ear & Nose Hair Trimmer!
I love this item. It’s fairly quiet, does a good job and cleans up easily!
It doesn’t pull or tug on any hair. It’s a perfectly painless experience. I love it!
Great personal grooming trimmer. Best I have ever owned – wife loves it also
I wish the cutting part that you put in your nose and ear was longer so to get deeper service
I hate my extra hair, so this helps me. I’ve had other trimmers and they are harsh compared to this.
I have used this item several times and it just doesn’t work as well as I hoped it would. It doesn’t seem to get my nose hair without a lot of work.
I like the small design of the trimmer, but it just doesn’t do a very good job of cutting. It doesn’t trim very far, so I end up having to use it more frequently. I want a closer trim.
This is nice and it works well. I like the design, it keeps it’s cap on securely. Which hasn’t been the case with other models that I have owned. This one seems to vibrate less, and doesn’t tickle my nose as much as some others.
I bought this for someone that is new to nose trimming and was quite intimidated about sticking something up his nose. After staring at his gift for a few days, he gave it a try. He said it was very easy to use, and it didn’t hurt one bit.
Just received this unit. Very lightweight, easy to use. Does the job, though I wish the cutting head was a bit larger, to reach the ear and nose hair on the first pass. Still, a comfortable device to use, and far better than using scissors or pulling.