Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very durable!
I love the size and shine it has
Well worth it. It looks very well made.
For me the cross is big and it’s hard to find a chain to match it.
I love it! It is exactly what I am looking for: classy, small and sparkly.
Liked the style but the color looks cheap. Definitely get what you paid for.
Received exactly what I ordered. This pendant is a very nice piece of jewelry.
Shiny in the sun. Got a few compliments already after a few hours of wearing.
Wanted something with bling and yet subtle… Right size for a petite or young adult.
It is dazzling the way it sparkles! It can be worn for any occasion. It makes a nice gift too!
Perfect little cross pendant. Just what I was looking for! Comes in a very nice box, great for a gift.
Very impressive. Arrived sooner than expected. Definitely recommend. The size of the pendant is perfect.
It’s very pretty, sparkles a lot in the sunlight. It’s a bit chunky for my taste, I prefer more delicate jewelry.
Love this necklace. Beautiful and has a great sparkle. Light weight and so far durable. I wear it all the time.
It’s really beautiful and I love the size of it. It would’ve gone perfectly with my chain but the hole is too small for it!
Truly one of the most beautiful & elegant cross necklaces I have been blessed to wear✝️🌟. Above & beyond expectations!
Loved it! It was even more appealing and spectacular in person. The price was very reasonable and I received it in a timely manner.
I love this diamond cross. I wear it Daily.The diamonds are beautiful. The size of the cross is perfect.It was delivered in a good time as well.
I love it! Added my own chain & now I can’t take it off. I love the quality. Great value for the money. Definitely a great conversation starter.
Very nice, and shines bright in well lit places. Have received numerous compliments on it. Was expecting it to be a little larger, but overall I’m very happy with it.
My 17 year old really likes it, and I do as well. It’s very sturdy, looks like real gold, and is a very nice piece of jewelry. I’d buy it over and over if I had to. It’s a nice size for an adult or teen.