Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute- my aunt will love it!
I love it! It was a gift for my aunt. She loves cows! Thanks.
Very well made, super cute, large bag.
Just what I needed. Beautiful cow picture. Save our 🐄
A little smaller then I was expecting
Really nice product, I use it as a lunch bag. Very well made and durable material 🙂
This bag is a nice canvas with handles. The cow pic is absolutely adorable! Fast shipping! Would order again!
Sturdy canvas. No smell. Roomy.
So cute! I wish everyone I knew were farmers/ animal lovers. I’d buy more! I’ll probably need one of the pig ones for myself in the future!!
We have purchased these grocery bags before. They are strong and they are easy to fold and use. We really like them.
I just received the bags, so I don’t know how durable or easy to clean they are. They are of high quality.
These are great, hold loads and seem very durable.
these are REALLY heavy duty bags. i honestly can not imagine them failing to do the job. the handles are a little bit too long, but no big deal, just tie a knot in them to make a little shorter.
Excellent shopping bags. I wish at least one of the slotted pockets along the inside was sewn at the bottom. Still, tall things will stand up in them if there is stuff also in the middle (think: bottle o’ wine). Super sturdy, nice looking and they fold up pretty small to throw in the trunk.
They’re as expected. They all seem to be pretty close in size. Hope they don’t shrink.. haven’t used them.
After a couple of weeks of use, I have confidence that these canvas bags will endure many years of my use and abuse! Shopping store baggers, also, delighted me when I discovered that they had been making use sidewall sleeves without needing to be told.
I bought these to deliver my Holiday Gifts. Everyone loved the bag. My daughter love the bottle holders, my other daughter loved that they are organic, my nephew was wowed by the craftsmanship and strength! Thank you for such a great product.
Excellent quality and materials I feel good about using. The bags are sturdy, comfortable to carry, and their flat bottoms fit groceries well. I’m very pleased with this purchase and would buy them as a gift.
Although these are a little awkward to load at a grocery store, I love how much they hold and how easy they are to carry.
I like these bags. After washing I hang to dry until light damp and then pop in dryer for about 5 mins or so to soften fabric. They did shrink a little from 1st wash but have held up quite well. They are sturdy and very useful for many needs. Happy.
Incredibly happy with this purchase. These bags are thick and STURDY and just the right size to fit in the grocer’s bagging area. The bottom isn’t tapered, the seams are secure, and the handles aren’t too long.
The bag is not so big that it would be hard to carry if full but not so small that it won’t hold anything. The inside slots are perfect for bottles and things you don’t want rolling around. The fabric is thick but still folds easily. Really, it is a simple but great shopping bag.
I needed some new ones to replace my very old canvas grocery bags. I actually like the bottle straps inside. Vinegar, spaghetti sauce and wine bottles are kept from clanging. I liked them so well that I have bought another pack of three. I haven’t washed them yet and will update if there is a problem.