Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sliders are exactly like in the photo. And the color is so bright I love it. I loved it soooo much that I bought a set for my best friend. Now we can both slide around pretending like we are working out!
Very well made! They feel durable and seem like they will last a while. Love that they are double sided and I don’t have to have two pieces to make them work on different surfaces. Perfect for my carpet at home!
Sliders are exactly as described. Just realized it’s not what I actually needed. It’s a good product though.
I just received the sliders yesterday. The item meets expectations and a quick test on the hardwood floors shows me they will work well for workouts. I am happy with my purchase.
I love these sliders, they give you an awesome core and cardio workout. I highly recommend
Great sliders! But I wish it would have a hand grip.
High quality, exactly as described. Great product, great customer service.
I saw an article and videos that showed how effective exercise can be when using sliders. I take them to work and on days I won’t make it to the gym I try to find a discreet area with carpet to use these. You can find exercises to follow online. They’re definitely worth the price!
These sliders are great! They’re much larger than the ones I’m used to, which is fantastic. More room to place your hands or feet, and they feel well built. Totally recommend it!
They are exactly what I needed! They are well-made and work amazingly!
If you want an excellent workout that can depend on how much you put into it, this is the tool for you. Love these discs! They are also very portable and can be used on carpet or floors!
I love them! They work on both carpet and hardwood floors. These sliders helped me to increase my workouts a lot.
I bought 20 of these for my studio and absolutely love them. High quality and the company was an absolute joy to work with!