Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent aftershave. A tiny bit goes a long way, so the product lasts.
Husband loves this aftershave. Soothes skin after shaving
With one drop I covered my whole face. Very smooth skin after.
Soothing and great scent. Will definitely purchase it again.
I use this on my face and head. (bald dude here) It isn’t shiny, and it goes on very lightly. Keeps the red bumps in check as well. I re-order this regularly.
The scent is a little much. But the product works great for post-shave moisturizing.
Definitely for sensitive skin! I’m allergic to fragrance and this has no fragrance whatsoever! My skin doesn’t burn anymore when I workout
Boyfriend loved it, he has sensitive skin and doesn’t like heavy scents. His favorite 💗
Excellent skin conditioning, but the scent is unusual and needs a little time to get used to. But I will definitely buy it again!
I have sensitive skin and am pleased with this product. It soothes and moisturizes, and has a pleasant scent. I strongly recommend this product
Absolutely awesome product. I shave my head and apply it afterwards and its soothing capability is delightful.
I love this stuff. I was breaking out with itchy patches after shaving recently. Decided to get this and it does a great job of removing discomfort and hydrating dry skin.
It’s a must for my husband’s head after shaving. He loves this as a moisturizer and doesn’t leave his scalp greasy. Also helps against bumps. He’s been using this already for months. A bit pricey but a good product.
Classic example of getting what you pay for. This stuff is awesome and doesn’t burn like other products with ingredients intended to make you think it’s “working”. Great product
The aftershave keeps my head moisturized all day as well. I’d definitely recommend giving it a try!
It moisturizes perfectly, even when my skin is super dry in the dead of winter. A bottle lasts months and I shave 5-6 days a week. I’m a repeat customer and will continue to be!
This product has become my new favorite aftershave. Does a great job of healing my skin of any red bumps that I get on my neck after shaving from time to time.
I get irritated easily from shaving my neck…. and have been looking for an aftershave that reduces this. This product has done wonders! I would recommend it to anyone!
I really enjoy this product, it makes my skin very smooth after each shave and I feel no irritation after applying it. I used to get irritation bumps after shaving, now I do not! Definitely recommend!
This feels great on my skin after shaving. I have thin skin from medication, so it gets irritated easily. I use this with the shave oil using my electric shaver or the shave cream with a straight razor. Works fantastically!
This is a wonderful product that does the job. Only a small amount is needed and it really works well. Kills the burn and leaves my face soft. My wife made mention of how soft it was.
Love this organic product. The aftershave is amazing and feels great post-shave. You only need to use a small amount to get good coverage. I am definitely checking out some of their other products. I wish it came in a bigger bottle.
Works well, no irritation (and i have very sensitive skin) – no redness remains after a few mins. Only need a tiny bit each time I shave – so basically the bottle lasts a long time.
Smells great too. Highly recommended.
First off, the smell is amazing and has a clean aftershave scent. You can feel it work immediately upon application to the face and neck post shave. It’s moisturizing agents work great with my sensitive skin.
It has a mild scent and a little goes a long way. It soothes extremely well and that’s coming from someone that at times does have redness after shaving. I highly recommend it and I have repurchased it already.
This stuff not only makes my face feel great after shaving. I have seen a big difference in my skin. I am a 50 year old man and after using this for only a few weeks my skin looks years younger. Highly recommended!
This after shave really works! My skin usually gets irritated after shaving (blade or electric) but if I apply this aftershave, any irritation or redness is gone within about 10 minutes. Highly recommended!
My boyfriend was suffering from red irritated bumps on his neck after shaving. He’s been using this aftershave and the bumps are almost completely gone. He had tried so many products and nothing ever brought too much relief. He’s so happy we found this aftershave!
Best aftershave I have ever used, by far. I have extremely sensitive skin, especially on my neck. I have been using this product for roughly a month now and it has essentially eliminated all of the red bumps I used to get on my skin plus it leaves it feeling moisturized. Just buy it and you’ll be happy.