Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Don’t regret purchasing this pad, it is nice, and I think, good value of money
Super cool corgi mouse pad!
Cool but cute and adorable corgi! The rubber of the pad’s back is the one for work, it is not sticky, but stays in place either way. I recommend this product
Love the quality and size is perfect
I enjoy using this mouse pad every day!
Nothing special, but still cute dog and witty text
Love this corgi’s face! Came quickly, looks great and well-produced
A very nice gift for some swanky corgi lover ahaha!
It is worth its price totally!
I’m happy to have bought this mouse mat!
This serious corgi cheers me up, I like the quality, the material is pleasant and easy to clean
A nice mouse pad for its price
The product was shipped very quickly, the print is great. Looks amazing
Adorable! Love it
I like the product, it looks cool, the image is bright, it’s funny
The pad is just a typical one, only the funny image
I have one corgi pad at home, and now I purchased another one for my office desktop, this dog will always be near hahah, hope my colleagues will check this out
Hahah I love the pad, nice quality and seeing this dog judging you gives motivation!
It is pretty cool
I’m happy with this purchase, working seems easier with this handsome boy hahaha
It is niceeee
The surface is fine for moving the mouse, it doesn’t get stuck
Bought this cool pad as a gift for my BF, he loves it
I couldn’t resist this cool corgi, it is so hilarious, love the pad, my desktop looks unique