Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dogs love it. I like that it’s not hard but definitely durable for my terrier
Good service. Thanks.
This thing is amazing. It throws so nicely!!
My dog loves this disc. Flies great and seems very durable and easy to clean.
My dog loves this frisbee and it’s his favorite to chase. I would give 5 stars, but he’s not an aggressive chewer and put a hole in it pretty quickly. I wasn’t paying attention for just a couple minutes and he chewed a hole in it. I like it well enough that I will probably order another and be more attentive when he has it.
This flies great! The dog really likes it!
I would like to say thank you for a truly great product. I love this flyer. Thanks for making us both happy.
Flies great. Well made, seems very durable.
I like that this product is made in the USA. It flies good but doesn’t fly as far as a traditional frisbee. Don’t be fooled, your aggressive chewing dog will be able to chew through it in no time. I was throwing and no, my dog didn’t spend that much time putting a tear in it. All in all it’s a good product but not great for aggressive chewers.
Best by far out there for dogs and flies great.
Like 👍 my dog likes to chew and frisbee still in one piece and also play tug a war and still in one piece first frisbee to do that !!!
My pup is a super chewer and this is the beat brand I have found for her. But found out the hard way that it does not float, hence buying a new. Otherwise I would have to.
This disc is fantastic!! We have a dog who absolutely destroys every toy. We bought it 17 months ago and it’s still going strong. Flies well, love our little disc!!!
Would be a great frisbee if your dog isn’t a chewer/destroyer…mine was destroyed when the pup found it in the toy bin and chewed it up in minutes.
Still does not fly as well as light plastic, but then it also would not last very long.
Great toy! Our Puppy is too young to retrieve and actually return the disc to us lol but so far it’s a fun game!
This is the only frisbee my dog doesn’t destroy. In a year, we are on our third one. Which is saying a lot for her! The Kong frisbee barely lasted a day.
Good for a frisbee that won’t hurt your pup’s teeth or gums like plastic ones (if they’re chewers). My dog (8 month old great dane) loved chasing it but she destroyed it pretty quickly when she snuck it outside to chew on. I may consider buying another when she’s a little older and not chewing EVERYTHING until it’s bits and pieces. She does have a few other soda pup toys – one similar to a kong that you can put treats or peanut butter in and it has held up well over time!
This is the best I’ve found for my dog. She loves retrieving it, and if I bring others to the park, she won’t play with them if this one is present. It’s clearly her favorite.
Pretty durable. My dog’s favorite toy.
Durable toy. Purchased primarily because I’m training a service dog named “Soda” and I thought it would be cute to have a toy with her name on it
The material this product is made of is durable and gentle on my dog’s mouth. He usually goes thru 2 fetch float toys per summer playing swimming every day it looks as this one will last much longer than the cloth floats. 2 thumbs up
I loved this toy and did research before buying to ensure I was getting safe and entertaining toys for my dogs. They love it. It is great for small sized dogs. It is also popular in dogs that like to play catch.
My 4 legged lady loves to chase it.
I purchased two so my dog would drop one to chase the other. They fly very well and my dog loves them.
Best toy ever for strong aggressive chewers!
I was not sure if my 2 year old Terrier would like a frisbee but I got one for her anyway to see what she thought. My dog loves this! She will play both with me and by herself, which is adorable. My dog also likes to chew on it, but does not make an impact on it because it’s so durable. There are teeth marks all over, but it’s holding together well.
We have been searching for a good flyer for a couple months now. The 1st ones were cheap plastic and didn’t last 2 seconds. We found some more durable ones but they were a little too hard for her to catch in her mouth. This is not too hard, not too soft. She can catch it with ease and if she doesn’t catch it she can pick it up fairly easily and bring it back. We love it!
This flyer is well-balanced, easy to throw, and my dogs love it! I have an eight-month-old blue heeler who chewed through it in the center, so it can be damaged, but their customer support was awesome and sent me a new one. Even the damaged one flies well! My other heeler just wants us to throw it all the time and doesn’t try to chew. I highly recommend this flyer because of all of the above!
My dog loves this frisbee! He gets easily bored of toys but he is entertained by this frisbee day after day. We do have to keep it away from him when we are not playing fetch because he will tear it apart. He is a mini Goldendoodle and is 14 lbs so the small is a perfect size for him. Tough ass material it has held up to four frenchies playing tug o war. He loves it. It has some bite mars but holding strong I’ll be buying this brand from now on.