Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love the color but the size was smaller than I expected.
Wanted a pretty collar for puppy for spring and this one is adorable! Nice and wide so it shows up even under all her fur (she’s a German Shepherd), pretty, nice buckles and collar is soft.
I firstly bought Blumond’ Dog Collar when it was discounted, but I am sure I will order again, at least once more. Its quality is beyond compare
This collar fits my dog very well. It is well made and the materials seem of a higher quality than most of the collars that I’ve purchased in recent years.
It is also a good value for the money.
I am happy, came quick and is what u expected
arrived in excellent condition. good quality. thanks to store. would advise.
Though I’ve just had this Blumond’ Dog Collar for two days two weeks I’m quite satisfied with it. This a beneficial acquirement. I purchased it for my friend. We were both inspired with the quality of thegood. The parcel actually came quickly and I was quite happy. Blumond’ Dog Collar way surmounted my forecasts. I would highly recommend this product. enjoy it so much I am already planning to purchase more.
The colors are beautiful and good quality fabric and clasp. Looks great on my pup too!
The arrived faster than the expected and well packed. Overall quality is good. I’m satisfied with my purchase and store work.
The store helpedd me out when I couldn’t find a anywhere. The item quality is up to standard
Nice and durable. Cute design
Super nice, and I love the color. My dog is kind of rough on her collars, but so far, so good! I really like all the components, and therefore more durable.
Very satisfied! The quality is excellent. Full compliance! I recommend, you will not regret it!
Very nice dog collar. Very thick & good quality. The color are bright the design is very cool!!
Super fast shipping!! Will definitely buy from this seller again!!
Glad I could get Blumond’ Dog Collar online. The quality is as high as in any offline store, but that’s way more comfortable
For a brand new Blumond’ Dog Collar the price is really modest. Surely recommend
That can be cosidered a really inexpensive Blumond’ Dog Collar in comparison to other offers. Thanks to the seller!
Blumond’ Dog Collar reviews indicate it’s a fairly good item. totally agree, i am happy with the purchase
I was looking for a new collar for my dog. finding the correct size has been difficult until I found this one. I liked that it did not have any branding on the collar and allowed for adjustments to achieve a perfect fit. Since she is a small dog the width is slightly bigger that I expected but is not bothersome to my dog. I would recommend to others.
exactly as described! Thanks.
Exactly as the picture really very well I recommend
first class item and service!
true to the picture
a decent quality for the price
Pretty good , surprised it came so fast thx