Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Stands up great to an indoor outdoor cat. It’s a durable
this store asks the lowest price for Black Star Nylon Ribbon Collar in the universe. had a fun time talking to the seller
Such a cute collar!
Though I’ve just had this item for a couple of days a week I’m quite pleased with it. This was bargain. I ordered it for my a friend of mine. We were both overwhelmed with the quality of theproduct. The purchased item actually came soon and I was quite contented. Black Star Nylon Ribbon Collar way exceeded my foresights. I would positively recommend this product. fancy it so much I am already planning to buy more.
just fantastic. Very good quality and top store.
unrivalled elegance! I obtained it for my boyfriend’s buddies fantasizing how cheerful they will be, and it totally makes a delightful souvenir. as a matter of a fact it is even better than the photograph. It is just glamorous and makes a good acquiring – the quality is superior for the price. I will highly likely consider purchasing once more, and can obviously recommend it to anyone.
Everything is ok, thanks for
This collar was purchased for my older white cat…she is one of a kind and very picky but I can tell she likes her new collar …..stays on and very light not a heavy collar which is good because she is a petite kitty
Collar is easy to adjust, material is soft and not abrasive to the pet.
Great processing time, no complaints! Highly recommended!!
Very nice product. five stars seller, thanks.
Excellent store! fast shipping, great quality. Will order again 🙂
arrived within 2 weeks on perfect condition. Great store. Highly recommend!
easy to adjust and clip and unclip! the stars are so cute i wish my cat had shorter hair so i could see the collar more lol.
Buying online has never been more convenient and satisfying. thanks to the seller for creating the best experience!
Love the print of the star! Looks so awesome on my cat! Love it! Highly recommend!
wonderful product quality