Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All is OK. arrived in good condition.
Excellent quality. Package arrived in good condition. Good work!
Good quality! Looks exactly as on pictures!
Love this collar! It’s exactly as advertised and is adorable! Definitely recommend.
Great looking collar for my cat.
I completely satisfied with the product. Thank you for the great customer service!
Product identical to the detailed description. Everything is in perfect condition.
Even better than the pictures. Came really fast. Thanks to the store, I Love It.
Can surely say this store offers the cheapest price for Birthday Cat Collar with Safety Buckle
Nice stuff! Recommend this
Matches the description. No drawbacks
as photo! fast shipping and super quality
The collar is very well made and is not too big, perfect for my cat, Simon LeBon. It’s bright and he looks dapper.
Excellent quality of product! Advise this store 🙂
that’s a bargain! looks perfectly
No more worries about where to find Birthday Cat Collar with Safety Buckle online. Thank you!
a decent quality for the price
makes a perfect gift. couldn’t be happier!
For my budget is the perfect solution
I like the collar, it is cute and seems stronger than the other collars I’ve seen at other stores.
My kitten is 11 weeks and I got him this collar, but I think it’s a bit smaller than I imagined.
Collar seems to be high quality, and is easily adjusted. The buckle clasp works well, I have had no issues with my cat taking it off (although he doesnt really mess with it). Happy birthday to our kitty!
The durability I give 5 stars bc its super easy to break away, like if your cat were stuck on something, or a toddler tried to pull the cat by the collar. But it also goes back together and holds well.
The pattern and color is really cute and the material used is sturdy. The bell is perfect for young kittens who love exploring the house so you can always keep track of where they are.
Discounted Birthday Cat Collar with Safety Buckle is a true bargain. thanks to the seller!
This is really cute for my cat’s Birthday! He has a lot of different collars for different seasons/holidays but this one is my favorite. Durable, didn’t fall apart, didn’t seem to bother him