Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of thefluffypaws.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very durable and floats. Dog loves it.
Our labrador puppy loves this (we also have it in red). It was a great chew toy for puppy teeth and now that his puppy teeth are falling out he loves this for teething and his “itchy gums”. This has been one of his favorites since we first got him and I am sure will continue as such.Plus I am partial to anchors.
Would 100% buy this again, but I don’t have to because it’s still going strong and my dog loves it!
discount for is a great. i’m going to order it again as i was extremely satisfied with the purchase the last time
Buying from this shop is one of my favourite experiences of online purchases. the seller is great, can’t deny!
Buying from this store was a good choice. price is pretty low yet the quality is amazing
Never hesistated to buy Anchors Aweigh Rubber Dog Toy online for such an attractive price from a trustworthy seller
Very nice , good quality. Thank you very much!
unmatched enchantment! I shopped for it for my girlfriend’s pals awaiting how thankful they will be, and it definitely makes a nice present. in fact it is even better than the illustration. It is just pretty and makes a excellent acquiring – the quality is nice for the price. I will very likely consider ordering at least once more, and can without any doubt recommend it to anyone.
great quality rubber toy and rope for chewing
hi good morning i received today the product thanks so much excellent service I recommend this store and the product
Really glad they have it for sale. Met all my expectations!
A little pricey but overall a good dog toy.
just received my product and i’m like dying) it is perfect!
Great quality , fulfills its role
Originally bought this for a toy anchor for our kids swing set. They have since taken it off and our Airedale puppy has been having her fun with it. Has held up wonderfully to both kids and the dog. Still looks great after being kept outside as well.
another great order of ! no problems
is just like my pal wanted. thanks!
Everything is fine. Delivery was pretty fast. I would recommend this store.
I bought 12 of these for my dogs as a summer gift (I’m a pro dog walker), I thought they were going to be a solid, hard rubber but they actually have a core inside. Still, they are very thick and durable, very good quality. I just mention that they aren’t solid for those of you with aggressive chewers. They are really cute, colors are great, overall very happy.
Fast shipping, completely satisfied with the product. Advice to everybody!
arrived without defects. Thanks for secure packaging. I give you a 5 stars.